Support

How can we help?

Find quick answers below, or get in touch with the team. We read every message.

FAQ

Frequently asked questions

Getting started

How do I create a new list?

On the Home screen, tap New List at the bottom. Give your list a name (add an emoji to make it easy to spot) and save it. Your new list appears under Lists.

How do I add a task?

Open a list and tap the + button. Then:

  1. Type what you're planning.
  2. Optionally set a due date, time, priority or other details.
  3. Tap Create Task.
What are Smart Categories?

Smart Categories group your tasks automatically. Today shows what's due today, Planned shows everything with a due date, Starred shows tasks you've marked as important, and All shows every task across your lists.

Organizing tasks

How do I set a task's priority?

When you create or edit a task, choose Urgent, High, Medium, Low or None. Each level has its own colour, shown as a star next to the task.

How do I reorder or delete tasks?

Long-press a task and drag it to a new position to reorder it. To delete a task, swipe it to the left.

Can I search, sort and hide completed tasks?

Yes. Use the search bar at the top of any list to find tasks as you type. Use the sort menu to sort by due date or importance, and tap the eye icon to hide or show completed tasks.

Reminders & notifications

Why am I not getting reminders?

Reminders are sent for tasks that have a due date and time. If they aren't arriving, check that notifications are allowed:

  1. Open the iPhone Settings app.
  2. Go to Notifications > OneTick.
  3. Turn on Allow Notifications.

Also check that a Focus mode isn't silencing OneTick.

Privacy & account

How do private lists work?

Tap the lock icon on a list to protect it. From then on, OneTick asks for Face ID or your iPhone passcode before showing that list. Authentication is handled by iOS, so OneTick never sees your biometric data or passcode.

Which devices does OneTick support?

OneTick is designed for iPhone.

How do I delete my account and data?

Email support@onetick.com from the address linked to your account and ask us to delete it. Read our Privacy Policy for details on how your data is handled.

Contact

Get in touch.

Questions, feedback, bug reports or partnership ideas: we'd love to hear from you.

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